He went to Settings/General/Reset and chose the "Erase all Content and Settings".
It erased everything on the machine including the OS. This is a very poorly worded message and there are no questions asked to make sure that this is what you really want to do. It should have at least one or two nanny messages to make sure you want to nuke everything.
Something like: Are you sure you want to loose your OS?
Have you made a backup so that when you have done the restore, you can get your data back?
I have never seen a computer that had a "Destroy All" button except in the movies.
He has spent most of the day getting it to restore and it forced him to update to the latest version of the OS and Baseband.
This is not user friendly.
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There are users and then there are users.
Right. It erased "ALL CONTENT AND SETTINGS" on the machine…
I have not used that, but it did say "erase all", not factory reset.
I believe that you can do a factory reset with iTunes.
The reset just put the 3GS back to out of box condition, it did not erase the original rom. New owner may have to up date again.
Note:
The only way this could happen if a another modified OS was installed and the the original was not reinstalled, if this is the case the phone is then a nice paper weight.
I do not believe this is correct.
Use Google and look up the message "Erase all Content and Settings".
This button treats all operating systems equally in that they are gone when done.
Reset removes all apps, data, and settings. It does not remove the iOS. What does your screen look like after you finished the reset?
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