We made a trip to the Apple Store after making an appointment with the "Genius Bar" to have them look at my wife's 3G that was having Wi-Fi problems. As it turns out, she said that she had been having Bluetooth connectivity problems for a while as well. Anyway, we went there Sunday afternoon at our appointed time, about a half hour before the place closed for the day. It was busy and noisy, very high energy. Anyway, after waiting 10 or 15 minutes, and being "checked in" by at least 3 folks, a fellow came to us. We explained the problem, and what we had already done (full restore). After warning us that if he had to replace the phone we would loose all data on it, and us telling him that wasn't a problem due to our back ups and me.com accounts, he took it in the back. After about 5 minutes he came back out with a brand new phone (at least I assume it was brand new as opposed to refurb, I didn't specifically ask him now that I think of it). Anyway, it was already activated with my wife's number and operational. During dinner on our way home, I got it set up on her me.com account, so she had her contacts and email. Then when we got home I synced it up on iTunes. Everything went very well. Only thing that was lost was her custom voice mail greeting (no biggy). Best thing was that since it was still under warranty, we got out with a grand total of $.00 being spent!
One thing I noticed was that after syncing her phone with iTunes, I put my phone on the same machine, as we always have. Now, instead of saying "Ken's iPhone", when iTunes recognizes the phone, it just says "iPhone".
Everything else seemed OK. It called my wife's phone by name, as it always had mine. Unsure what the deal is with that, but I don't think it's necessarily a problem.
iPhone WiFi
Next time your wife's phone is connected to iTunes, simply click on the name of the iPhone under devices (you said it is currently named "iPhone") and after clicking on the name, you can rename it "wife's iPhone" or anything you want. Same way you would rename a playlist or such.
